Ordering Information

You can order through our Webshop or by phone, fax or email.

Webshop:       https://immunservice.com/shop/
Phone:            +49 (0)40 / 611 35 184
Fax:                 +49 (0)40 / 380 178 572 79
E-Mail:           order@immunservice.com

If you have any questions, problems or suggestions, please feel free to contact us at any time.

Payment Methods

You can make payment in advance by bank transfer. Payment is due immediately after conclusion of the contract.


All prices in our Online Shop are exclusive of 19% VAT, shipping costs and any costs for special handling.

The total price including all costs incurred will be displayed in your order form before you submit your order. Following receipt of your order you will immediately receive a confirmation of receipt. After the Immunservice Team has checked your order, you will then receive an order confirmation.

Terms of delivery

Shipment is ex store Hamburg. The delivery time is five (5) working days and begins with conclusion of the contract. The delivery period for advance payment begins the day after the payment order is issued to the transferring bank and ends with the last day of the delivery time.

We ship products that are not temperature sensitive by Standard Shipping. The shipping time in this case is 1-2 days. Temperature-sensitive products are shipped by Express Shipping only with a shipping time < 24 hours.

Both Standard and Express shipments go out Tuesday – Thursday. No shipping takes place on Mondays and Fridays.

Shipping Costs

Immunservice GmbH will charge the buyer for the following shipping costs:

1) Shipping costs within Germany

  • Standard Shipping costs within Germany: € 20

2) Shipping costs within the EU (outside Germany)

  • Standard Shipping costs within the EU: € 90

3) Shipping costs the EU worldwide only possible by arrangement

4) Additional costs for special handling

For temperature-sensitive products, additional costs will be incurred for special packaging (cool packs). These will be charged as follows:

Refrigerated shipment with freezer packs: € 10 per order within Germany, 20€ per order within EU.

Please always follow our instructions for storage on the delivery note and on our data sheets.

If you have any questions, please contact us at support@immunservice.com